1. Eligibility for Refund
Refunds may be considered in cases of verified product damage, incorrect shipment, or quality deviation confirmed through third-party inspection.
2. Claim Process
Claims must be submitted within 48 hours of delivery with photographic evidence and official inspection documentation.
3. Non-Refundable Situations
Refunds will not be issued for delays caused by customs, port authorities, force majeure events, or incorrect import documentation provided by the buyer.
4. Refund Method
Approved refunds are processed through the original payment method or via bank transfer as per mutual agreement.
5. Resolution Timeline
Refund processing may take 7–14 business days after approval and documentation verification.